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People brokers Doing work from Telus Gains, in place of trying to keep the aged faithful customers they make them go away to look for other supplier

• A buddy who can also be a Telus customer confirmed me his approach particulars, and he is getting an analogous approach for significantly a lot less with no need to purchase products, which contradicts what Abdul informed me.

Only sort the small print within your inquiry within a concept and it'll be sent to your human agent. Messaging Here's asynchronous (non-live), so you can shut the app or go about your working day even though the agent performs in direction of obtaining you a resolution.

It is possible to only modify it. I waited for an hour around the phone to talk to a human. He was beneficial, but needed to redirect me to a different individual. I used to be then on keep for one more hour. They offered me an improved deal, nonetheless it was not what was offered on-line. Those people specials are For brand spanking new customers. Being a faithful customer I would need to spend $78 compared to $60 for just a new customer, for the service I preferred.

 As for loyalty, there's no these kinds of point any longer.  Going through the same factor with my Telus property services.  I’m accomplished with them consistently escalating my arrangement pricing.  Heading back to Shaw when my deal operates out.  

I am composing to precise my deep dissatisfaction Using the customer service I received when attempting to explain the details of my new agreement and reductions. My modern practical experience has remaining me experience disappointed, undervalued, and concerned about your team's General high quality of support.

• I spoke to several agents, like Maria and Regal, who couldn't offer clarity or escalate my scenario as asked for.

The TELUS team acknowledges that our do the job spans numerous Territories and Treaty parts and we're grateful for the traditional Know-how Keepers and Elders who're with us right now, anyone who has long gone just before us and also the youth that encourage us.

I will terminate many of the services dwelling and mobile with Telus and convey to my family and friends to take action, that was the worst practical experience I received with Telus

My skilled aided me with my problem and answered all of my observe-up queries. You might have the very best people today working in your case!

Additionally, I was disconnected many occasions when attempting to speak with support and even remaining on maintain with no resolution.

I've produced many cellular phone calls, I have clicked on "Alternatively, you can Get hold of our TELUS Administration Staff in this article".  done the shape, without response, and concluded Yet another form on MyTelus and in addition go no reaction.

Qualified was extremely useful. I was receiving very frustrated as nothing at all gave the impression to be Doing the job. He walked me by way of the method with easy Guidelines. And it last but not least worked. Good work!

I'm going to cancel many of the services house and cellular with Telus and notify my friends and family to do so, which was the worst Telus technical support experience I obtained with Telus